Terms and conditions

1. What urclip is (and what it isn’t)

urclip is an online service designed for people who live in Spain, especially those who have just arrived. It is two things: a guide that, based on a few questions about your situation, suggests the payments, procedures and renewals that usually apply; and a reminder system to keep track of your deadlines and important dates and get reminders before each one, as notifications on your devices and by email.

• The guide is for guidance only. The information about obligations, time limits and procedures (what usually applies, how often, approximate dates and their explanations) is general: it has been prepared from official sources, but it may not fit your case, your autonomous community or your town hall, or it may become out of date if the rules change. Always check it with your gestoría (adviser), a professional or the relevant authority.
• It is not advice. urclip is not a legal, tax, immigration, financial or any other kind of advice service, and it does not make payments, carry out procedures or handle anything on your behalf. It helps you remember, but it does not replace keeping track of the dates yourself.
• We don’t guarantee that every reminder will arrive. They depend on your device, your browser and its notification permissions, your connection and your email provider (which may, for example, send them to spam). We do what is reasonable for them to go out on time, but it can fail.
• You are responsible for the accuracy of your data: for the dates, times, amounts and other data you enter being correct, and for your account and billing details being up to date. And you remain responsible for knowing which obligations apply to you and for meeting your payments, time limits and obligations.

2. Who can sign up

• Only people aged 18 or over, for personal or professional use.
• For now, only with a billing address on the Spanish mainland or in the Balearic Islands (not in the Canary Islands, Ceuta or Melilla). If it turns out that this is not the case when you pay, we cancel the subscription and refund the payment.
• The account is personal: it is for you and you may not share it with or transfer it to anyone else. Keep your password safe: you are responsible for what is done with your account.

3. Price and payment

• The subscription costs €14.49 per year, VAT included (€11.98 plus €2.51 of VAT at 21%).
• It is paid in advance by card, through Stripe, our payment provider. The first charge is made when you sign up.
• Stripe sends you the invoice by email after each charge.
• Price changes: we may change the price of the subscription, but we will let you know by email at least 30 days before the renewal in which it applies. If you don’t agree, you can cancel before that renewal and you won’t be charged the new price. The change never affects the period you have already paid for.

4. Automatic renewal and cancellation

• The subscription renews automatically every year, on the same date as you signed up and at the same price, unless we have told you about a price change as explained in point 3.
• You can cancel whenever you want from Profile → Subscription.
• Cancellation takes effect at the end of the period already paid for: until then you can keep using urclip as usual, and after that it is no longer renewed. The proportional part of the remaining period is not refunded (except for withdrawal under point 5).

5. Right of withdrawal

• You have 14 calendar days from your initial sign-up (the day of your first payment) to withdraw from the contract without giving any reason. We refund 100% of what you paid.
• To do so, write to us at [EMAIL DE CONTACTO] from your account email (or stating it) saying that you want to withdraw. You can use the model form below, but you don’t have to. It is enough for it to reach us within the time limit.
• We will refund the payment within 14 calendar days at most from when we receive your message, using the same payment method you used. The subscription is cancelled at that moment.
• Withdrawal only applies to the initial sign-up, not to yearly renewals: to stop it renewing, cancel before the renewal date (point 4).

6. If the renewal cannot be charged

• If a renewal charge fails (for example, because the card has expired), Stripe will automatically retry it several times over the following days. In the meantime you keep access and we show it in the app so you can update your card from Profile → Subscription.
• If all attempts fail, the subscription is cancelled and you lose access until you subscribe again. Your data is kept until you delete your account.

7. Acceptable use

• Use urclip lawfully and for what it is meant for. Don’t try to access other people’s accounts or data, or to damage, overload or get around the security measures of the service.
• If you enter data about other people (for example, in “People”), make sure you are allowed to and enter only what is necessary.
• If you seriously breach these terms, we may suspend or close your account. We will let you know beforehand whenever possible, explaining why.

8. Closing your account

• You can delete your account whenever you want from Profile → Delete my account. When you do, we cancel your subscription at that moment, without refunding the remaining part of the period (if you are still within the 14 days of your initial sign-up, ask for withdrawal under point 5 first), and we delete all your urclip data.
• The only thing we keep is your customer record at Stripe, with the billing details and the invoices for your payments, because the law requires us to keep them for a certain time.

9. Availability

• We want urclip to work all the time, but we don’t guarantee that it will be available continuously or without errors: there may be interruptions for maintenance, because of failures of our providers or for reasons beyond our control.
• We will try to keep them to a minimum and to let you know about planned ones.

10. Limitation of liability

• As urclip is a support tool, we are not liable for the consequences of a reminder that doesn’t arrive or arrives late, of an interruption of the service or of incorrectly entered data.
• In any case, if we had to compensate you for any damage, the maximum amount will be what you have paid us in the 12 months before the event that causes it.
• These limitations do not apply to damage caused by wilful misconduct or gross negligence on our part, or to any other case in which the law does not allow liability to be limited.
• None of the above limits the rights the law gives you as a consumer.

11. If we close the service

If we decide to stop offering urclip:

• We will let you know by email at least 60 days in advance.
• From that notice on, no renewal will be charged.
• Until the closing date you will be able to keep using it and export your deadlines to take them with you.
• We will refund the unused proportional part of the period you have paid for (from the closing date to the end of that period).

12. Support

If you have any question or problem with urclip, write to us at [EMAIL DE CONTACTO]. Support is by email and we usually reply within an indicative 72 working hours (not counting weekends or public holidays).

13. Changes to these terms

We may change these terms, for example because of legal changes or changes to the service. We will let you know by email at least 30 days before they apply; if you don’t agree, you can cancel the subscription before that date. The version in force and its date are always shown at the top.

14. Applicable law and complaints

• These terms are governed by Spanish law.
• If you have any problem, write to us first (point 12): we will try to sort it out as soon as possible.
• LIA ASSISTANT SL has not joined any alternative consumer dispute resolution body or the Spanish Consumer Arbitration System. If you are a consumer and we cannot reach an agreement, you can go to the consumer services of your autonomous community or your town hall (OMIC), which will tell you about the options available.
• If you are a consumer and the matter has to go to court, the courts with jurisdiction will be those that apply under the law, including those of the place where you live. These terms do not set any other jurisdiction.